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Playback problem with DIABOLIQUE Blu-ray?


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#1 freshy17

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Posted 20 June 2016 - 12:06 PM

Hi guys!

 

I apologize if I'm writing this post in the wrong thread. But I recently stumbled upon a little problem with my copy of Diabolique in Blu. When I first bought it the disc didn't present any issues and it played fine. But I tried to watch it a couple of days ago and it freezes in the scene just right before Madame Delassalle walks into the morgue to identify her husband. Around the 1:22 mark. I have tried it in two different BD players and the same happens in both. I also found a post by a user on reddit that has the exact same issue and was wondering if there were more people affected. I must say the disc itself seems physically correct. I mean, there are no signs of disc rot or bronzing that are known to happen in certain Criterion titles.

 

Does anyone have the same problem? 

 

I'd appreciate any comments or advice you have

 

Thank you in advance!



#2 cfkane

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Posted 20 June 2016 - 05:10 PM

Welcome to the forums.

 

I did not notice anything like that on my copy. Best advice I could give is to contact Criterion and let them know of the problem and see if it has been something reported before and see if you can get a replacement.


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#3 freshy17

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Posted 20 June 2016 - 06:43 PM

Hello, thanks for the reply!

I did just that and contacted Jon @ Criterion. I was told to double check the firmware of my players, which I did and the problem persists. He was very kind at letting me know I could send the disc for replacement in case it proves defective.

 



#4 masterofoneinchpunch

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Posted 21 June 2016 - 11:47 AM

Criterion has been quite good in replacing defective discs in the past (even replacing missing inserts.)
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#5 ritaaprelskaya

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